Terms & Conditions

These Terms and Conditions are created to explain our obligations as a Service Provider and your obligations as a Customer. These terms are binding and apply to you when you connect to the Flazztax service.

Flazztax is a digital platform company that primarily provides services to connect you with parties who have the capacity to provide assistance ranging from tax preparation and payment to tax return filing, including assistance with training, counseling, or tax assistance, financial statement preparation, and other services in the field of taxation and accounting.

Flazztax reserves the right to change these Terms and Conditions at any time, and they will take effect when posted on the Flazztax.com website. Flazztax will endeavor to notify you of any changes through the website. It is possible that these Terms and Conditions may change from time to time, so please ensure that you have read, understood, and agreed to the latest Terms and Conditions available on our website.

The Terms and Conditions contained in the agreement made separately and independently between Flazztax and the Customer also refer to the Terms and Conditions on this web page.

By registering with Flazztax Services, you declare that you have read and understood these Terms and Conditions and are deemed to have the authority to act on your own behalf, on behalf of another person or group of persons, on behalf of an organization, or on behalf of another entity registered to use our services.

Confidential Information includes all information disclosed between the parties to this agreement, whether in writing, electronically, or orally, including personal identity information representing each party, but excluding information that has become or will become public, except for information that has been disclosed without authorization by the user or others. Data means any data you enter with your authorization on the website. Services means the services provided (and may be modified or updated from time to time) through the website. The website referred to is the internet site at the domain Flazztax.com.
Flazztax grants you the right to access and use Flazztax Services through the website based on the type of service selected. This right is non-transferable and limited to this agreement.
You will be referred to as a Customer and can start using Flazztax Services once you have completed the payment stage with the full amount paid in accordance with the type of service and payment settlement procedure.
You must ensure that the username and password required to access the Flazztax Service are stored securely and confidentially. You must immediately notify Flazztax of any unauthorized use of your password, and Flazztax will reset your password.
When accessing and using the Flazztax Service, you may not use or misuse the Flazztax Service in any way that could interfere with other users’ ability to use the Service or Website, attempt to gain unauthorized access to any material other than that which you have been expressly authorized to access, and not send anything to the Website that could damage other people’s computer equipment or software, offensive materials, or materials or data that violate any law (including Data or other materials protected by copyright or trade secrets to which you do not have the right to use).
When communicating in any form, you warrant that you are authorized to make such communication. We are not obligated to ensure that communications are lawful and correct, or that they relate only to the use of the Service. We reserve the right to remove any communication at any time at our sole discretion.
Each party undertakes to maintain the confidentiality of all Confidential Information of the other party in relation to this provision. Each party shall not, without the written consent of the other party, disclose or provide Confidential Information to anyone, or use it for its own benefit, except as intended by this provision. The obligations of each party under this provision shall survive even after the termination of this provision. The provisions do not apply to information that has become public knowledge.
Flazztax has and maintains a privacy policy that explains and sets out the obligations of the parties to respect personal information.
The data you provide to Flazztax, which will be used for preparing tax returns (Surat Pemberitahuan) or financial reports and matters related to all Flazztax services, is accurate, complete, and detailed data that fully reflects the financial condition of the service user in accordance with the communication that has been carried out.
In providing its services, Flazztax only assists in connecting Customers with partners who draft tax returns, financial statements, or other documents to be submitted to the Directorate General of Taxes (DJP), in accordance with the information stated in the selected product description. Regarding tax returns, financial statements, or other documents that are ultimately submitted or form the basis of documents submitted to the DJP, you understand the information contained therein and are fully responsible for any consequences. The preparation of tax returns, financial statements, or other services will only be carried out based on the data you provide and the applicable tax laws and regulations.
When using Flazztax services, you agree to submit the necessary data to obtain services in accordance with the available features and at the same time grant full authority to affix approval in the form of signatures and stamps provided through electronic files, in the form of image/photo data or stamps, on the documents in question.
Flazztax will complete the service in accordance with the features listed in the service description posted on the website within 2 to 7 business days after all required data has been received and confirmed to be complete, clear, and detailed.
When you agree to continue using Flazztax services up to the stage of submitting your tax return, you have given us or our partners full authority to submit your tax return, and you are fully aware of all the consequences, including penalties in accordance with applicable laws and regulations, and declare that the information submitted in your tax return and its attachments is true, complete, and clear.
Under the conditions you have agreed to, you are deemed to have authorized us and our partners to obtain and use your EFIN (Electronic Filing Identification Number) to submit your tax returns through any channel to the DGT, with due care and sufficient consideration.
When accessing DJP services online, you agree and give us or our partners full authority to reset your password and use the email address registered in your DJPOnline account data, with due care and consideration. We will then notify you of the results of the password reset.
In the event that circumstances beyond our control arise during the submission of tax returns, such as the online service network provided by the DGT being inaccessible, we or our partners will make every effort to ensure that tax returns are successfully submitted, but will continue to use electronic submission channels, either using the facilities provided by the DGT or the DGT’s ASP (Application Service Provider) partners. In the event that electronic submission channels cannot be used due to unmet EFIN requirements, we will utilize submission channels through courier services. We can only assist with the submission process up to the point where the tax return documents are formally complete and a proof of delivery from the courier service is obtained. We will ensure that the tax return documents and accompanying materials sent via courier service have been delivered to the Tax Office (KPP) corresponding to the registered location of the service user.
In the event that an error is discovered by both parties after the tax return has been successfully submitted, each party agrees to revise the tax return and resubmit it with a correction status, without limitation on the number of corrections made. You release Flazztax from any liability for payment related to potential changes in the tax calculation results that may still be owed during the revision process, as well as the risk of penalties, fines, or administrative fees that may arise.
When accessing Flazztax services other than those related to the preparation and reporting of tax returns and the preparation of financial statements, Customers shall be subject to the terms and conditions that will be drafted and agreed upon later, with an emphasis on good faith to mutually support the successful implementation of the services and to maintain the confidentiality of information after the services have been completed.
You fully acknowledge and release us from all tax costs that may arise, whether from the application of regulations in the preparation of tax returns or penalties or interest for late reporting and payment of taxes. You also release us from all risks of tax audits conducted by the DGT on the tax returns submitted.
In the event that you submit your data within a short period of time (less than 2×24 hours) before the deadline for tax payment and tax return filing, Flazztax will endeavor to complete the service as quickly as possible but will not be held responsible if the deadline is ultimately exceeded.
You are required to complete the data submission as requested within a maximum of 5×24 hours from the time we first made the request. If this time limit is exceeded, we reserve the right to consider that you have unilaterally canceled your use of the Flazztax service. In the event of cancellation under these circumstances, Flazztax will not be able to refund any payments you have made.
You are required to complete the review, check, and provide approval or request revisions to the draft tax return and financial statements that we have submitted to you within a maximum of 2×24 hours from the date of submission. If this time limit is exceeded, we reserve the right to assume that you have fully approved all parts of the draft we have submitted without any revisions. If you request revisions or new data is disclosed after the deadline has passed, Flazztax reserves the right to charge additional fees to complete the revisions to the draft as you desire. The additional fees range from 1/3 to 1/2 of the total service fee.
The amount listed and paid by you to obtain Flazztax services is the net amount after income tax deductions. Income tax deductions on service payments made by you are your sole responsibility.
You cannot request a refund for service fees that have already been paid. However, you can exchange them for other services. If there is a difference in the amount, an adjustment will be made.
Flazztax will not be liable if the Company acts on advice previously provided by Flazztax without first confirming with Flazztax that the advice is still valid, taking into account any changes in tax regulations or the Company’s situation. Flazztax will not be liable for any losses arising from changes in tax regulations or their interpretation that occur after the date the advice was provided.
You warrant that, if you register to use the service on behalf of another person, you have the authority to agree to these terms on behalf of that person, and agree that by registering to use Flazztax services, you are binding the person you are representing to, or with the intention of, take action on their behalf to any obligations you have agreed to in these Terms, without limiting your own obligations to the terms.
You acknowledge that you have the authority to use the services and website, and to access the information and data you enter on the website, including any information or data entered on the website by anyone you have authorized to use Flazztax services. You also have the authority to access processed information and data provided to you through your use of our website and services.
You acknowledge that Flazztax is not liable to anyone other than you, and nothing in this Agreement is intended to benefit anyone other than you.
You acknowledge that it is your responsibility to determine that our services meet your business needs and can be used for your intended purposes. Flazztax does not guarantee its services and does not warrant that our services will meet all of your needs or that they will be suitable for your intended purposes.
Flazztax reserves the right, for promotional, training, or similar business purposes, to mention that the Company is a Flazztax partner, subject to Flazztax’s obligation not to disclose confidential information as mentioned above.
You acknowledge that you remain responsible for complying with all applicable accounting, tax, and other laws and regulations. It is your responsibility to verify that the storage and access to your data through the services and websites remain compliant with the laws applicable to you (including any laws requiring you to maintain records).
You release Flazztax from all: claims, lawsuits, costs of loss, damage, and loss arising as a result of your violation of the Terms and Conditions stated in this Agreement, or any obligations you may have to Flazztax.
These Terms and Conditions, together with the provisions of any notices or instructions provided to you, supersede all prior agreements, representations (whether oral or written), and understandings, and constitute the entire agreement between you and Flazztax relating to the services.
These Terms and Conditions, together with the provisions of any notices or instructions provided to you, supersede all prior agreements, representations (whether oral or written), and understandings, and constitute the entire agreement between you and Flazztax relating to the services.
The parties shall not be liable for any delay or failure to perform their obligations under these Terms if such delay or failure is due to any cause beyond their control, but this shall not apply to any monetary payment obligations.
If circumstances arise that may alter the scope and assumptions of the provision of services as stated in these terms and conditions, or if more time than anticipated is required due to factors beyond Flazztax’s control, Flazztax will notify the customer of the impact of such changes on Flazztax’s remuneration before performing the work arising from such changes.
The service agreement may be terminated at any time by either party by giving written notice to the other party within 30 (thirty) days. You are obliged to pay Flazztax for all services that have been issued on the date of termination.
The parties shall not be liable for any delay or failure to perform their obligations under these Terms if such delay or failure is due to any cause beyond their control, but this shall not apply to any monetary payment obligations.

Notifications to Flazztax must be sent to support @ flazztax.com or to another email address notified to you by Flazztax. Notifications to you will be sent to the email address you provided when you created your access to our services.

Last revised on June 8, 2019

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